During the journey

• AIRPORT ASSISTANT

At English Summer S.A. We offer our students of language courses abroad under 18 years of age an assistance service at the airport. This service, available for groups of 5 or more participants, has helped to coordinate the flight, the schedule and answer any questions.

All groups with a minimum of 10 students and in the indicated programs, will have an accompanying monitor in charge of supervising the needs of the students, before and during the trip abroad. This monitor will carry the plane tickets, so students will only have to present their passport.

We recommend that all students of language courses abroad always wear the English Summer S.A. T-shirt, which will help a lot to have them located.

For students of language courses abroad over 18 years of age, both the assistance service and the transfer service are not included. However, if the participant includes any of these services, they can request it from our organization by paying the corresponding amount.

Once they arrive at the destination airport, a representative or monitor of the school will be waiting with a sign with the name of the organization or school. Sometimes even with the student's name.

If you arrive at the airport and cannot locate the representative, call the 24-hour telephone number (687 986 591).

The days of departure and return can be quite long, so we recommend that students carry something to eat and drink in their backpack.

•  DELAYS AT THE DEPARTURE/ ON THE RETURN

In summer a lot of times there are delays at flights due to the intense air traffic motivated by the holidays. In this case, you have to be patient and remember that English Summer S.A. only hires airlines, being them the unique responsible for any function problem, organization issue or delays that could happen. Our organization, even though we are completely oblivious to these problems, also suffers from the discomfort. 

The majority of the students of the English courses or other languages abroad during summer they travel by plane. Airports at this time suffer from large crowds, so it is advisable to be foresighted and present yourself at the check-in desk at least 2 hours before the departure of the flight.

In the case the flight suffers a considerable delay, please contact the 24 hours phone number (687 986 591)

• LOSS OR DAMAGE TO LUGGAGE

In case of a loss or damage luggage it will be necessary addressess to "Baggage Claim" at the airport. Usually there are small offices located near the conveyor belts.

In the beginning, the airline was obligated to facilitate an emergency indemnity (depending on the company and the country) that make possible the acquisition of clothes and hygienic personal products until the recovery of the lost luggage. In cases where compensation is not accepted, it is very useful to observe the receipts and invoices of the items purchased for the subsequent claim.

Most luggage is retrieved and sent free of charge to the indicated residence. That is why it is extremely important to identify luggage with our name, address and contact telephone number. 

After 40 days from the loss, international air legislation considers luggage to be lost, so companies are obliged to provide compensation based on the checked weight of the luggage.

The international airport legislation indicates that the reception of the luggage without protest it means that the luggage has been delivered in good condition. That's why is important checking the condition of the luggage at the time of its reception at the airport. If the luggage presents any kind of flaw or imperfection, you must go to the Baggage Claim and make a claim by attaching your billing receipt, ticket and passport.